Support

OFen - Vessel Rites

This page explains how to get help with the app. OFen runs entirely on your device: your shelf of care records, the preparation engine, comparison view, export, and restore-from-log actions do not depend on a support website or live chat backend.

Before you write

Many questions are answered by how the app is meant to work:

• Draft and save: Tap Draft on an empty shelf, enter a vessel name and purpose, pick a ritual sequence and a material, toggle the six preparation checks, then Save. The score, care track, and ready date update on device as you change inputs.
• Edit later: Open any shelf row to change fields; saving re-runs the engine and updates stored values.
• Compare: Select two records on the shelf to open the side-by-side comparison and read each record’s stored delta against the shelf median.
• Ready date: When the computed ready date is in the past, you can mark the record ready from the shelf. The date is calculated from the material lead time and the record’s stored creation date—it is not a prediction about real-world curing or safety.
• Export: Use the settings action to export your shelf as plain text for your own records.
• Restore: If you recently deleted a record, the settings action to restore from the shelf log may bring it back while the log still holds it.

For privacy and data handling, see the Privacy Policy. For legal terms, see the Terms of Use.

Email support

For bugs, confusing behavior, or questions about these documents, email us. Include your iOS version and a short description of what you were doing (for example, editing a record or exporting the shelf). Please do not send sensitive personal information you do not need to share for troubleshooting; we do not need your care record contents to explain general features.

Support email: [email protected]

We aim to reply when reasonably possible. Support is provided in English for this release. There is no guaranteed response time and no telephone support line for this product.

What we cannot do via support

We cannot recover shelf data from our side if you uninstall the app or wipe the device, because we do not host a copy of your shelf. We cannot change App Store download or billing issues—those go through Apple support. We do not provide professional material conservation or food-safety judgments about your vessels.